Terms and Conditions
The terms on which a place on a Mars Training Centre UK programme is booked and delivered.
Three points govern every booking.
This summary is for orientation only. The numbered clauses below are what binds us.
What these terms cover
These terms govern the contract between Mars Training Ltd, trading as Mars Training Centre UK ("we", "us"), and the party booking a place on a training programme — an organisation nominating its staff, or an individual booking for themselves ("the Client"). "Delegate" means the person who actually attends.
Submitting a booking request is an acceptance of these terms. Where an organisation books on behalf of its staff, it confirms that it has made these terms available to the delegates it nominates, and it remains responsible for the fees and for the delegate obligations set out below.
These terms do not displace a signed written agreement for a tailored, in-house or commissioned programme. Where such an agreement exists and conflicts with this page, that agreement prevails to the extent of the conflict.
Clause twoBooking and confirmation
A booking begins with a request, made through the registration form on this site or in writing by any other route we accept. A request is an offer, not a contract. The contract is formed only when we issue a written booking confirmation naming the delegate, the programme, its dates, its location and the fee payable.
An automated message acknowledging that your request has arrived is not a booking confirmation. Places are allocated in order of confirmation rather than order of request, because class sizes are deliberately limited to keep the room workable.
Joining instructions — timings, venue or session link, and any prerequisites — are issued ahead of the start date. If they have not reached you, please ask through our contact page before travelling or attending.
We may decline a booking request, or withdraw a confirmation already issued, where the programme is full, where the delegate does not meet a published prerequisite, or where the information given in the request proves to be inaccurate. In any of those cases anything already paid is refunded in full.
Clause threeFees and payment
Each programme carries its own fee, published on its programme page in pounds sterling. The fee recorded on your booking confirmation is the fee payable for that place, and a later change to the advertised price of future runs does not alter it.
Fees are payable in full before the programme begins unless we agree otherwise in writing. We may withhold admission to a place whose fee has not been settled by the due date. Any taxes that apply are shown on the invoice, and transfer charges levied by the paying party's own bank are borne by that party.
The fee ordinarily covers:
- Tuition across the full advertised duration of the programme.
- The course materials and exercises we issue to the delegate.
- A certificate of attendance in the delegate’s name on completion.
- Any further venue provision expressly listed in the joining instructions.
The fee does not cover:
- Travel, accommodation and local transport.
- Visas, visa fees and any immigration documentation.
- Travel or cancellation insurance.
- Examination or membership fees charged by a third party, unless we state in writing that they are included.
Substitutions and transfers
Substituting a delegate. A Client may replace a confirmed delegate with a colleague at no extra charge, provided we are told in writing a reasonable time before the programme begins and the replacement meets the same prerequisites. We then reissue the booking confirmation in the new delegate's name.
Transferring a date. A confirmed place may be moved once to another advertised run of the same programme, or to a different programme in our schedule, on written request and subject to availability. Where the new fee is higher the difference falls due before the start date; where it is lower the balance is held to the Client's credit rather than refunded in cash.
A transfer requested very close to the start date may be treated as a cancellation under our Cancellation Policy, because venue and trainer commitments have by then been incurred. A delegate who simply does not attend, with no prior notice, is treated as having cancelled on the day.
Clause fiveCancellation by the Client
Cancellation of a confirmed place must be made in writing and takes effect on the date the notice reaches us. What follows from it — refund, credit, or fees remaining due — is governed by our Cancellation Policy alone. That policy forms part of these terms and is deliberately not restated here, so that only one text is ever in force.
Clause sixRescheduling or cancellation by us
We aim to run every programme on its advertised dates. We do reserve the right to change the trainer assigned to a programme, move it to another venue in the same city, adjust the daily timetable, or update the content to reflect current practice — none of which may compromise the published learning outcomes.
We may also have to postpone or cancel a run where enrolment is too low for the programme to work as designed, or for a reason outside our reasonable control. If that happens we tell the Client as soon as we can and offer a choice: transfer the place to the next available run at no further charge, or a full refund of everything paid for that place.
Those two options are the limit of our obligation in that situation. Delegates are therefore advised to book refundable or changeable travel and accommodation, or to insure it, before committing to arrangements around a course date.
Delegate conduct and attendance
Our programmes are worked through in the room, and they depend on delegates being present and on the group treating each other well. Delegates are expected to keep to the published timings, to follow the safety rules and instructions of the venue hosting the programme, and to treat fellow delegates and the training team with respect.
Sessions may not be recorded, filmed, streamed or shared without our prior written consent.
We may require a delegate to withdraw from a programme where their conduct is unlawful, threatens the safety of others, or repeatedly disrupts the training after being asked to stop. No refund arises from a withdrawal on that basis.
A certificate of attendance is issued to a delegate who has attended the programme substantially in full; absence from a significant part of it may prevent one being issued.
Clause eightIntellectual property in course materials
All materials we supply — slides, workbooks, exercises, models, assessment instruments and digital content — remain our property or that of our licensors. Booking a place transfers no ownership in them.
The delegate receives a personal, non-exclusive, non-transferable licence to use those materials for their own learning and for the internal business purposes of the organisation that nominated them, including applying the tools in their own work.
That licence does not extend to reproducing, publishing, selling or distributing the materials outside that organisation, nor to using them — in whole, in part, or reworked — to deliver training to others or to build competing material.
Our marks and logos, and the design and content of this website, are owned or licensed by us on the same footing.
Limits of our liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
Subject to that, our total liability to the Client — in contract, tort or otherwise — is limited to the fees actually paid for the place in question.
In no case are we liable for indirect or consequential loss, for loss of profit, opportunity or anticipated savings, or for travel, accommodation and visa costs the Client has incurred.
We are not in breach where performance is prevented by something outside our reasonable control; in that event we discuss an alternative date with the Client, or clause six applies.
Our programmes are professional development. We take reasonable care to design and deliver them with proper skill, but we do not warrant that attending one will produce any particular career or commercial outcome.
Clause tenDelegate data
Personal data we receive in the course of a booking — contact details, place details, access requirements — is processed to perform the contract and administer the programme, in accordance with the UK GDPR and the Data Protection Act 2018. Our Privacy Policy sets out what we collect, on what legal basis, how long we keep it, and the rights you have over it.
Clause elevenGeneral
We may update these terms from time to time. The version that applies to a booking is the one published on this page when the booking confirmation was issued; a later change has no retrospective effect on a confirmed booking.
If any clause is found to be invalid or unenforceable, that clause alone is severed and the rest continue in force. Our not insisting on a right on one occasion is not a waiver of it.
No person other than the parties to the contract acquires any right to enforce these terms. Notices about a booking must be in writing, sent through our contact page or to the address given on the booking confirmation.
Clause twelveGoverning law and jurisdiction
This contract, and any dispute or claim arising out of or in connection with it, its subject matter or its formation — including non-contractual disputes and claims — is governed by and construed in accordance with the law of England and Wales.
The courts of England and Wales have exclusive jurisdiction to settle any such dispute. Before it comes to that, we ask Clients to raise a complaint with us through our contact page so we can try to resolve it directly and quickly.
Commission a Bespoke Programme
Need a programme shaped around your organisation's specific brief? Mars Training Centre UK designs bespoke executive programmes — delivered in-house, online, or at any of our partner venues — calibrated to your sector, seniority and timelines.